FAQ

How do I reach out to customer support? - Please email support@downbyone.co, including your order number and full name.

When will my order ship? – This will vary by item. On average, when placing an order, it can take 5-7 days on for the order to be processed.

Does DB1 ship internationally?  – Yes! We do ship to most countries. Customs duties and tax fees may apply. Please note for any international orders that are refused upon delivery, a refund will be processed on the goods once they arrive back to our warehouse minus the shipping fee and a 10% restocking fee.

Can I cancel my order? – Yes, within 3 business days. You can reach out to support@downbyone.co to cancel your order with your order number and name on the shipping address.

What is an NFT? – An NFT is a digital asset that represents real-world objects like art, music, in-game items and videos. They are bought and sold online, frequently with cryptocurrency, such as Ethereum. 

DB1 NFTs are also generally one of a kind, or at least one of a very limited run—just like physical DB1 items.

Where can I purchase DB1 NFTs? – You can generally purchase DB1 NFTs on a NFT marketplace called OpenSea. This link will take you there directly.

Can I place an order for a custom item online? – Yes! Please email creative@downbyone.co with your inquiry.